Support

How can our team help you?

Sometimes technology gets wonky, and copy isn’t clear. This is your one-stop-shop for all Stark related questions.

Three basketball teammates hanging out

Resetting your password

The various scenarios of resetting your password

Contrast checker screen in the Stark plugin

Resetting your password is really easy. To do so:

  1. Navigate to the Stark log in page.
  2. Click on the “forgot password?” link under the Password input field.
  3. Enter the email associated with your account. We’ll email you a link to reset your password.

Note: Before resetting your password, double check that you didn't originally create your account with Google oAuth. That can be the reason you're unable to access your account.

Resetting with an unverfied email

If you haven’t verified your email yet and try to submit a password reset request you will then need to request a new email verification token because the outstanding one will have been replaced.

Too many requests will lock your account

More than 10 reset requests in a day results in the password reset request feature being blocked for 24 hours. Note: This only applies to the request for a new link, not the actual form submission. In other words, if you still have an email containing a valid password reset token, you can still use it to attempt to reset your password!

Still having trouble?

If something still isn’t working just right after these steps, don’t hesitate to contact us at support@getstark.co with your account details. You can also reach out via our support messenger in the lower right corner of this page.